OBJECTIVE:

EXPERIENCE:

3/2013 - Present

Trainer/CSR

Customer service position for online food ordering company/ training and development for new hire and existing employees

Trainer: Developed new hire training program. Head trainer for Salt Lake office and traveled to Chicago to build a new customer service team for moving operations. Help establish new processes and procedures for customer care department and up-train existing reps. Floor support for the care team(SME), including escalations and floor management. CSR: in-bound and out-bound customer service, email correspondence, order processing, account research and maintenance, social media customer support.

9/2012 - 1/2013

Industry: Medical Devices and Supplies

Office Assistant

Office Assistant/customer service

In-bound & out-bound phone calls, account research and maintenance, order processing, insurance & benefits verification, medical billing data entry, appointment scheduling and dispatch, inventory

7/2007 - 9/2012

Industry: Telecommunications Services

Bulk Accounts Specialist

held multiple positions within the company including sales, technical support, Bulk accounts rep and lead support.sales- heavy inbound sales/customer service calls, upselling products and services to meet required sales numbers, establishing new accounts, maintaining and updating current accounts, processing payments. Repair- heavy inbound calls troubleshooting and repairing service, scheduling service calls as needed, upselling additional products and services Bulk Accounts- heavy inbound calls doing both sales and technical support for cable,internet and phone service. Lead support- supporting my peers with help support for service issues and taking escalations

12/2006 - 7/2007

Industry: Banking

Teller

Teller position, cashing all forms of checks, processing pay day loans, processing payments/purchases of prepaid cards, processing utility payments thru pay system, balancing drawer, counting down and tracking over/under for drawer, processing western union transfers

1/2005 - 3/2006

Industry: Banking

Phone Banker 2

* Heavy inbound calls* Strong emphasis on sales and cross selling* Maintain high customer service quality* Research, maintain and provide account information

9/2001 - 6/2004

Industry: Telecommunications Services

Lead Coordinator-bilingual care

* Heavy inbound calls* Strong focus on customer service quality* Train and assist other team members* Take escalated research/ disputes

8/2000 - 9/2001

Industry: Restaurant/Food Services

Assistant Store Manager

* Supervise and manage employees* Train and develop employees* Maintain money and book keeping* customer service/sales

EDUCATION:

6/1998 - 6/1999

High School or equivalent

graduated high school, completed all required courses two years of computer classes

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CAREER HIGHLIGHTS:

Developed and lead training program for the customer care team in my home office in Salt Lake City and traveled to Chicago to train new hires to build a new customer service team for relocating operations for the company.

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